At HammockCanada.com our goal is to make your visit informative and convenient. If you have any questions please contact us.

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HammockCanada.com ships world-wide. Go to our Shipping page to find out more.

Products of HammockCanada.com are guaranteed to be free of defects in workmanship and materials for up to one year after the purchase date. Prolonged exposure to weather conditions including snow, rain, and humidity are not covered under the warranty nor is damage caused by normal wear, mildew, improper care including storage, maintenance, and installation. If an item is found to be defective within one year of its purchase, it will be replaced without charge upon the return of the unit. A return authorization is needed for return.

HammockCanada.com offers a 7-day Refund / Exchange policy for most products.

All items for exchange or refund must be returned in "new, never used" condition, complete with all manuals, packaging materials, non-completed warranty card and any related manufacturer's accessory. Any product returned incomplete will either be refused or the refund amount will be reduced accordingly. Please note that shipping and handling charges are not refundable unless return is necessitated by our error.

Your shipment should be checked upon receipt. Any shortage or damage should be reported immediately and no later than 7 days from receipt. Defective goods will be replaced with a like item, upon return of the defective merchandise.

Please contact us prior to shipping Return/ Exchange Products. All products for return and exchange must be assigned a Product Return Number and must include a copy of the invoice. They must be shipped prepaid with full insurance. Credit card refunds will be processed upon receipt and examination of the Returned Product.

Please contact us prior to returning your goods.

HammockCanada.com reserves the right to refuse returns.