Our collection of common hammock related questions
How secure is my credit information?+
Our site is secured with SSL encryption providing you with complete and total privacy and security, so you can shop with confidence.
When will my order be shipped?+
Upon receiving your order, it is usually processed within 48 hours and shipped out at that time. It may take up to 5 business days to arrive at your door, depending on the destination of the shipment.
How can I contact Hammockcanada.com if I have any questions or concerns related to my purchase?+
You may wish to use our online email contact form or you may call our toll-free customer service line at 1-866-964-5896 between 8:30am and 5:00pm Eastern Standard Time.
Do you have a retail location?+
Hammock Canada is an online business only. Our products are available online 24 hours a day, 7 days a week. We do not have a retail location. We keep our prices as low as possible by buying direct from manufacturers and then selling direct to you.
How will I know when my order has been received/processed?+
When you place an order at HammockCanada.com, you will receive an email confirmation that you may keep for your records as proof of purchase. We will also notify you of the tracking number so you may follow your shipment during its journey to you.
What is the difference between Cotton, Polyester, and DuraCord® rope?+
Cotton Rope is the traditional material of which rope hammocks are made. Cotton is soft to the touch and is of natural coloring. Cotton rope hammocks are the perfect style for people who can take their hammock out of the elements on a normal basis and store. The cotton rope hammock is loved by many as it is a very comfortable hammock.
Polyester Rope is weather resistant and will increase the longevity of your hammock. This bright white rope is a soft spun man-made fiber that is rot and mildew resistant. Polyester hammocks are recommended for tougher weather conditions and are more suited to be left in the elements for an extended period of time.
DuraCord® Rope provides the soft feel of cotton while maintaining superior outdoor durability and solution-dyed color-fastness. It is a fast drying and stain resistant fiber that prevents microbial and mildew growth.
What is the optimal distance at which to hang my hammock?+
The ideal distance for a large hammock to hang is 15 feet. The distance can vary and anywhere between 13-16 feet can be optimal. The closer your anchor points are, the more curved your hammock will be. The ideal distance for any hammock is about two feet more than the whole length of the hammock when measured from ring to ring.
Distance Between Trees or Posts Hammock Length* 10' 11' 12' 13' 14' 15' Height of Tree Hooks (in inches) 9' 48 48 48 48 48 48 10' 54 48 48 48 48 48 11' 66 54 48 48 48 48 12' 84 72 60 48 48 48 13' 96 84 72 60 48 48 14' 108 96 84 72 60 48
Heights in the blue shaded areas are not recommended because the hammock may have too pronounced of an arch, possibly making it uncomfortable.
*Distance in feet measured from ring to ring when laid flat on the floor
Important Note: It is normal for a new hammock to be up to 2 feet shorter than its specifications to allow for the ropes natural tendency to stretch after its first few uses.
What are the weight capacities?+
Most hammocks, swings and stands all have a weight capacity of 450 lbs. There are a few stands, however, that are capable of supporting up to 600 lbs.
What are the advantages and disadvantages of rope, quilted and quick dry comfort hammocks?+
People choose the material their hammock is made of based on personal preference. There is no better choice; just one that will more closely fit your needs. Rope hammocks allow air to flow through the weave of the hammock and can be considered "cooler". A rope hammock will also conform more to your body. This material is also a favorite because of its traditional look. A quilted hammock offers a quilted bed and is available in a variety of patterns to match the decor of your yard or patio. Quick Dry Comfort hammocks (also, known as single layer hammocks) are handy around the pool or lake because they dry extremely fast. And like their quilted counterparts, they are available in a variety of patterns and colors.
What is the life expectancy of a hammock?+
There are several factors that can affect the life span of your hammock including climate, care, and the material from which the hammock is made. The life span can be as short as 1 year, if the hammock is not cared for properly. However, hammocks have also been known to last over 20 years when removed from the elements and stored properly. The amount of care you invest in your hammock will lengthen its life.
My hammock rope ends appear to be fraying, is that normal?+
Yes. The "fraying" you noticed is referred to as "tasseling". This rustic effect is to keep with the look of traditional hammocks. Since hammocks are hand woven, some ends may be dipped in wax or sealed with a hot knife. This is to aid the hammock weaver in the weaving of the hammock. If the ends are waxed or sealed, the ends will still eventually tassel. However; tasseling, in no way affects the durability of the rope. Because of how the knots are tied, they actually tighten when weight is applied to the hammock. Therefore, the tasseling effect will not continue past where the rope is knotted.
Do I need to bring my hammock in and out of the rain?+
Removing your hammock from extreme weather conditions will keep your hammock in better shape. And the better you care for your hammock, the longer it will last. We recommend bringing your hammock in when not in use to maximize its lifespan.
How much will my hammock stretch?+
Depending on the material, your hammock can stretch anywhere from 1 to 2 feet.
The varnish on my wood is starting to break down. What can I do to restore it?+
Lightly sand the spot to restore. Afterward, use a polyurethane marine grade varnish to reseal the sanded area. This varnish can be found at your local hardware store.
Can I leave my hammock out all year round?+
It is not recommended as prolonged exposure to harsh elements can shorten the life of your hammock.
Can I wash my pillow or quilted hammock?+
Special care must be taken when attempting to clean your pillow or quilted hammock. These products contain special batten to help make the surface soft and comfortable. If cleaned too vigorously, the batten can bunch and you may not be able to get it to return to its original shape. Only light spot cleaning is recommended.
My hammock is "bottoming out" and I'm almost lying on the ground. What can I do to elevate the hammock?+
The rope will stretch naturally over time and may need to be compensated for by adjusting the chains at the end of the hammock. If this is an older hammock and you have already shortened the chains as far as you can, it probably means the rope is nearing the end of its life. If the rope does not appear to be frayed or weak, you can try adjusting the hanging distance or hanging height (if possible). Please refer to our chart above, when trying to determine hanging distance or height of hook.
Will tree hooks hurt my trees?+
Tree hooks will not affect the health of a tree; however they will leave a hole. We recommend using tree straps. This accessory will allow you to move your hammock from place to place very easily and also helps in adjusting the hammock height without putting several holes in your tree.
Will my stand rust? How can I repaint it?+
The stands are made to resist rust; however, if the finish gets scratched it can, over time begin to rust. Inspect your stand once a year. If rust is found, sand the stand down and repaint. You can also spray the hammock stand with a rust resistant spray. Since the stands are powder-coated, there is no touch-up paint available.
Will the hardware rust?+
Yes, overtime because it is not stainless.
My stand wiggles, is it defective?+
No, the hammock stands are manufactured that way to allow for motion.
My stainless steel stand is rusting. What should I do?+
It is impregnated with foreign metal. Replace individual pieces.
How do I care for my cypress wood?+
You can use boiled linseed oil or Thompson's Water Seal to retain the color and newness of your cypress product. A polyurethane varnish can also be used to help it keep its original golden color. Consult your local hardware store. We recommend that cypress is treated yearly with a water sealant to extend its life. All cypress wood will turn to a pewter silver gray with age; the characteristic is inherent to the wood.
How do I hang my swing?+
Whether hanging inside or on a porch, make sure to hang it from a 4' x 4' beam. The structure needs to be capable of holding at least 600 lbs.
How far away from the wall should I hang my swing?+
Just far enough to keep it from hitting the wall. Be sure to leave enough room to swing. We recommend at least 3 feet on all sides.
Helpful Hints to Lengthen the Life of your Hammock:+
- Climate influences your hammock tremendously; we have seen hammocks last 1 year and some last 20 years. Be aware of the climate in your area and how it could affect your hammock.
- Under the same conditions, DuraCord® will normally last longer than polyester or cotton.
- It is recommended that you bring your hammock inside in the winter and during extended periods of bad weather or non-usage.
- Keeping your hammock clean will also help its longevity.
Great Tips to Keep Your Hammock Looking New:+
- Cotton Rope - Soak the hammock in mild soapy water and hang to dry or lay on a flat surface. Keep the spreader bars out of the water as much as possible.
- Polyester Rope - Wash the hammock briskly with mild soapy water. You may also use 1 part bleach to 4 parts soapy water. Avoid letting the spread bar lay in the water.
- DuraCord® Rope - Wash the hammock briskly with mild soapy water. DuraCord® does not absorb water so it does not need to be soaked for long. We suggest rubbing the ropes together.
- Duracord® Fabric - Wash the hammock briskly with mild soapy water. DuraCord® does not absorb water, so there is no need to soak the fabric.
- Quilted Fabric - Use a mild solution of soap and water and use a scrub brush. Hose off completely and then let air-dry. Spot remover solutions can also be used for problem areas.
- Single Layer Hammocks (Poolside, DuraWeave, Vinyl Coated) - Wash hammock briskly with mild soapy water, rinse, and it will dry within seconds.
Installing Your New Hammock:+
The most ideal situation for the hanging of a hammock is between two trees. However this is not always possible. Your hammock can be placed with the following combinations:
- Tree and Post in concrete footing
- Tree and Building
- Two Posts in concrete footing
- Building and Post in concrete footing
- Two Buildings
- On Porches and Decks (permanent structures only)
- Factory-built Stands
- Tree to Tree
The distance between hanging points should be about one foot longer than the stretched length of your hammock from one metal ring to the other (excluding chains). The tree hooks should be mounted about 4½ to 5½ feet from the ground level. When inserting the mounting hooks, make sure they are secured to hold the weight and stress necessary to contain the hammock and the occupants. Also, be sure the hooks are screwed in completely so that contact is made between the hook's eye and the wood surface - please do not over-tighten.
When first hung, your hammock may seem tight and difficult to lie in. After some use, it will stretch to its normal size. As it stretches, it will be necessary to shorten or lengthen the chains to the desired height.
How to Install Posts:+
Installation: Be certain to find a suitable location in your yard to install your hammock post(s). The soil should be stable and compacted to provide proper support. Do not dig holes in loose soil or ground.
- Step 1: Note the overall length of your hammock as indicated on the packaging.
- Step 2: Add 24 inches to the overall hammock length to establish the distance required between the hammock post(s)
- Step 3: Dig a hole for each hammock post. The hole will need to be a minimum of 18 inches in diameter and 26 inches deep. Purchase the necessary amount of aggregate concrete to fill the hole(s). Consult your local hardware store or lawn and garden center for assistance
- Step 4: Drill holes on the post before putting in the ground and pre install the hooks. The hooks should be placed about 4 feet off the ground (refer to hammock hanging chart above for exact height)
- Step 5: Place post in the ground at a vertical angle. Pour concrete into the hole and allow concrete to set overnight before putting the hammock on the posts
Caution and Safety Tips for your Hammock:+
- Do not jump up and down in the hammock and do not use the hammock as a play-ground swing. Children have been known to use the hammock for a trampoline or to try and swing the hammock off its hooks. This is dangerous and not the intended use of your hammock. Horseplay will also cause excessive wear on the hammock and mounting hardware.
- Do not exceed maximum safe weight capacity for you hammock.
- Be certain when hanging your hammock that it is situated so that the angle of the hammock when someone is lying in it will exceed 25 degrees.
- Do not allow the chains supplied with your hammock to become twisted or allow the hammock to flip over (which will twist the chains). This dramatically reduces the strength of the chain.
- Do not over tighten the hammock screws.
- A hammock can be unstable unless you always place your weight in the center of the hammock. Do not sit on the edge.
- Caution should be used when allowing children to use a hammock. Do not allow children to use the hammock without direct adult supervision.
- Do not place infants in any hammock.